Terms of Service

Last updated: 1 November 2026

1. Agreement

By using the GoFast passenger app, the GoFast Driver app, or the GoFast admin panel (together, the "Service"), you accept these Terms. If you don't accept them, don't use the Service.

By agreeing to these Terms of Service, you also agree to our Privacy Policy, which is incorporated into these Terms by reference and explains how we process personal data.

The Service is operated by George Lorentzos, Greece (the "Operator", "we", "us"). Contact: the contact form on our website.

2. About the Service

The Service is currently in early-stage operation / pilot. Features may change, be added, or be removed without notice during this period.

3. Eligibility

• You must be at least 18 years old and legally able to enter contracts in your jurisdiction.
• Drivers must additionally hold all licences, permits, vehicle registration, valid roadworthiness inspection (ΚΤΕΟ), and an insurance policy that explicitly covers paid passenger transport, as required by Greek law.

4. Using the GoFast app (passengers)

• The GoFast app needs no account: there is no sign-in, no password and no phone number to enter. The app identifies your installation with a random device identifier, and drivers see a 10-digit caller tag derived from it instead of a phone number (see the Privacy Policy).
• Because there is no account, your ride history, call history and GoFast points belong to the installation on your phone. If you uninstall the app or change phone, they do not carry over.
• The app is free to install and use. GoFast charges passengers no fee.
• To have the records of your installation erased, use the contact form on our website (see section 15).

5. Riding with GoFast

How you get a taxi depends on the area you are in. The app shows which option applies where you are.

a) Call Now areas

In certain areas, such as islands and small towns, you call a nearby taxi directly with an in-app voice call and arrange the trip with the driver during the call.

b) Ride-request areas

• Elsewhere in Greece you set a pickup point and a destination and choose a ride type: Taxi, Taxi Pet or Taxi Van. Your request is offered to suitable online drivers near the pickup point, and the first driver to accept gets the ride. If no driver accepts within the search time shown in the app, the request ends and you are told that no driver was found.
• For Taxi and Taxi Pet, the price shown in the app is only an estimate based on the route and the taxi tariff. The fare you pay is the one due under the applicable tariff and is set by the driver's taximeter or as agreed with the driver.
• For Taxi Van, there is no estimate: a van driver sends you a price. You can accept it, which makes it the agreed fare for that ride, or choose See other prices, in which case your request goes back to the other vans. A price you do not answer in time counts as declined.
• Pickup code (PIN): when the driver reports that you are being picked up, your app shows a 4-digit code. Give it to your driver in person, only once you are with the driver; the driver enters it to start the ride. Do not share the code with anyone else.
• Either you or the driver can cancel a ride in the app; the app may ask for a short reason. GoFast charges no cancellation fee.

c) For all rides

• The transport agreement is concluded directly between you and the driver. GoFast is not a party to it.
• GoFast does not collect or process any payment between you and the driver. You pay the driver directly.
• You are responsible for your own safety and conduct during the trip. Treat drivers and their vehicles with respect.
• GoFast does not guarantee that a driver will be available, or how long a driver will take to arrive.

6. Driver accounts

• You can apply for a driver account from the GoFast Driver app (Register on the login screen) by giving your details and confirming them with a 6-digit code sent to your email address. Applying does not create an account: every application is reviewed by an administrator, and an account exists only once it is approved. The operator may reject any application. An administrator may also create driver accounts directly.
• The information you give when applying — including your Ε.Δ.Χ. permit number, vehicle plate number, car model, vehicle type and document expiry dates — must be true, complete and your own. Giving false information is grounds for rejection or for suspending or deleting the account.
• Sign-in is by your email address and a 6-digit code sent to it. There is no password.
• A driver account can be signed in on one device at a time. Each driver may have only one account. Account sharing is prohibited.
• You are responsible for keeping access to your email account secure, since it controls access to your driver account.
• You must keep your name, phone number, email, vehicle plate, car model, vehicle type, Ε.Δ.Χ. permit details and document expiry dates accurate and up to date.
• You cannot go online while your subscription is inactive or once your driving licence or Ε.Δ.Χ. has expired according to the dates on your account.
• The operator may suspend or delete a driver account at any time, without notice, for: violation of these Terms, expired or invalid licences/insurance, fraud, safety risk, or any conduct that harms passengers or the platform.

7. Driver-specific obligations

If you operate as a driver on the Service, you confirm and agree that:

• You hold all professional licences required by Greek law for paid passenger transport.
• You have a vehicle insurance policy covering paid passenger transport (not just private use). You acknowledge that a regular private-use policy is normally void during paid passenger trips.
• Your vehicle has a valid ΚΤΕΟ (roadworthiness inspection).
• You are an independent contractor, not an employee of GoFast or the operator. You are solely responsible for your own income tax, VAT (if applicable), social security (EFKA / e-EFKA), and any other professional obligations.
• You will follow the Greek Highway Code and all applicable traffic and safety laws, and you will not handle the app in a way that is unsafe while driving.
• Fares, payment method, and any receipt are a matter between you and the passenger. You will charge fares in line with the applicable taxi tariff. For Taxi Van rides, a price you send is a genuine offer: once the passenger accepts it, it is the agreed fare for that ride.
• You will accept only ride requests you intend to carry out, start a ride only with the pickup code the passenger gives you in person, and not report rides as started or completed that did not take place.
• You consent to your real-time GPS location being shared while you are online in the Driver app, so passengers can see nearby taxis and you can receive calls and ride requests (see the Privacy Policy). Location Privacy hides your taxi's position from passengers and other drivers in the apps while keeping you callable; Busy keeps you on the map but stops calls and ride requests. Your location is still sent to our server while you are online in either case.
• At registration, you will provide the operator with your Ε.Δ.Χ. permit number, your vehicle plate number and the expiry dates of your driving licence (Δίπλωμα οδήγησης) and your Special Taxi Driving Permit (Ειδική Άδεια Οδήγησης Ταξί / Ε.Δ.Χ.). No scans or copies of any document are requested or kept. You confirm that the details you provide are accurate and that the underlying documents are genuine and current. You must notify the operator if any of these documents is renewed, suspended, or revoked.
• You remain solely responsible for holding all other documents required by Greek law for paid passenger transport (identity card, vehicle registration, insurance covering paid transport, ΚΤΕΟ, etc.) and for keeping them valid. The operator does not collect or verify copies of these documents.

8. Panic button (drivers)

• The panic button in the Driver app sends an alert with your name, vehicle plate and location to every other online driver within 5 km, and shows your position to them for 2 minutes.
• Use it only when you are in real danger or need urgent help from nearby drivers. It does not contact the police, an ambulance or any emergency service, and nobody at GoFast monitors it. In an emergency, always call 112.
• Drivers who receive an alert are not obliged to respond and should act only if they can do so safely and lawfully.
• Pressing the panic button as a joke, to test it on other drivers, or for any reason other than a real emergency is prohibited and may lead to suspension or deletion of your account.

9. In-app calls

• Calls between passengers and drivers take place in the app over the internet. They need a working data connection and may fail or drop; they are not a replacement for ordinary phone calls.
• In-app calls cannot be used to call emergency services.
• Calls are not recorded by GoFast. Use calls only to arrange and carry out rides; do not use them to harass, threaten or spam other users.

10. GoFast points, rewards and coupons

• Drivers earn GoFast points for distance driven while online, and passengers earn points for completed rides, at the rates shown in the apps. Passenger points are held against the installation of the app on your phone.
• Points have no cash value. They cannot be sold, transferred to another account or installation, or exchanged for money.
• Drivers can spend points on rewards offered by partner businesses in the Driver app. Claiming a reward deducts the points and issues a coupon code, which you present to the partner business. A coupon is valid for 90 days from the claim, can be used once, and is not refunded if it expires unused. Rewards marked "Soon" cannot be claimed yet.
• Rewards are provided by the partner business, not by GoFast. The business is responsible for honouring a valid coupon and for the product or service itself; we may remove a reward from the catalogue at any time, which does not affect coupons already issued.
• Rewards for passengers are not available in the GoFast app at present.
• We may change how points are earned or used, or end the points or rewards programme. We may remove points or coupons earned through fake rides, manipulated location data or other misuse.

11. User conduct

Whether you use the Service as a passenger or driver, you must not:

• Use the Service for anything illegal, including discrimination based on protected characteristics.
• Harass, threaten, defraud, or harm other users.
• Damage vehicles or property; you are liable for damage you cause.
• Bring or transport prohibited or hazardous items (weapons, explosives, illegal substances).
• Make ride requests or accept rides you do not intend to complete, fake rides, or manipulate location data or points.
• Reverse-engineer, scrape, decompile, or interfere with the Service or its servers.
• Submit false information, create fake accounts, use an email address that is not yours, or impersonate someone else.

12. Fees and payments

GoFast does not process any payments in the apps, and passengers pay no fee to GoFast. A driver account needs an active subscription to go online; the plan and its expiry date are shown in the Driver app's Settings. In-app subscription payment is marked "Coming soon" in the app and is not available yet. If a subscription fee is charged, the price and payment terms will be communicated to drivers at least 30 days before they apply, and drivers who do not accept them may stop using the Service.

13. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". To the maximum extent permitted by law:

• We do not guarantee that the Service will be uninterrupted, error-free, accurate, or secure.
• We do not guarantee that a driver will be available at any particular time or location, or that fare estimates, arrival times, routes or map positions are accurate.
• We are not responsible for the conduct of drivers or passengers, the condition or roadworthiness of any vehicle, traffic or weather conditions, or any incident occurring before, during, or after a trip.
• We are not a party to the transport contract concluded between a passenger and a driver.

This clause does not limit your statutory consumer rights under Greek and EU law.

14. Limitation of liability

To the maximum extent permitted by law, the operator's total liability for any claim arising from the Service is limited to €100. We are not liable for indirect, incidental, special, or consequential damages, loss of profits, loss of data, or loss of opportunity.

Nothing in these Terms limits liability for: (i) death or personal injury caused by our negligence; (ii) fraud; or (iii) any liability that cannot be limited or excluded under Greek law.

15. Indemnification

You agree to indemnify and hold harmless the operator from any claim, loss, damage, or expense (including reasonable legal fees) arising from your breach of these Terms, your conduct during a trip, your violation of any law, or your violation of the rights of a third party.

16. Intellectual property

The "GoFast" name, the logo, the apps, and all server-side software are owned by George Lorentzos. You receive a limited, revocable, non-exclusive, non-transferable licence to install and use the apps for their intended purpose. No other rights are granted. You may not copy, modify, distribute, sell, or rent any part of the Service.

17. Termination

You may stop using the Service at any time. Drivers may request deletion of their account, and passengers erasure of their installation's records, via the contact form on our website; the Driver app does not yet offer in-app account deletion. We may suspend or terminate your access immediately for breach of these Terms, fraud, or any safety risk. Sections 13, 14, 15, 16 and 18 survive termination.

18. Governing law & jurisdiction

These Terms are governed by Greek law. Disputes are subject to the jurisdiction of the courts of Athens, Greece, except that consumers retain any mandatory rights to bring a claim in their country of residence under EU consumer law.

EU online dispute resolution platform: https://ec.europa.eu/consumers/odr

19. Changes

We may update these Terms as the Service evolves. Material changes will be communicated in the apps at least 30 days before they take effect. Continued use of the Service after the effective date means you accept the updated Terms.

20. Contact

George Lorentzos, Greece
Contact form: go-fast.app/contact